❓ Help Centre

Frequently Asked Questions

Everything you need to know about 99ef — from creating your account and depositing in PKR to understanding bonus terms, sports betting rules and responsible gambling tools. Browse by category or scroll through the full list below.

Account Deposits & Withdrawals Games & Betting Bonuses Security & RG
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Cricket & PSL betting covered

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PKR balances & local payments

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SSL-secured accounts

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24/7 live chat support

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Top Things to Know About 99ef

18+ Access Only

You must be 18 or older — or the higher minimum required by the operator's license jurisdiction. Age is verified before withdrawals. No exceptions are made under any circumstances.

PKR Balances

All account balances are displayed in Pakistani Rupees for a seamless local experience. Deposit and withdrawal minimums are also shown in PKR inside the Cashier.

24/7 Support

Live chat is available every hour of every day from your account dashboard. Support agents assist in English and Urdu. Email support is also available — details at the bottom of this page.

SSL Encrypted

All data transmitted between your device and 99ef is protected by SSL/TLS encryption. Identity documents are stored securely and access is restricted to authorised personnel only.

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Still Have Questions?

Our support team is available 24/7 via live chat in your account dashboard or at [email protected] (plain text — not a link).

Account & Registration

Getting started with your 99ef account — registration, verification and login

Visit the 99ef homepage and click the registration button. Fill in your full name, date of birth, email address and choose a secure password. You will receive a verification email to confirm your address. Once confirmed, your account is active and you can make your first deposit. The entire process typically takes under five minutes.

You must be at least 18 years old to register and use 99ef — or the higher minimum age required by the operator's license jurisdiction. Age verification is mandatory before any withdrawals are processed. Providing a false date of birth is grounds for permanent account closure and forfeiture of funds. This platform is strictly for adults.

No. Each person may hold only one registered account on 99ef. Creating duplicate accounts — even under different email addresses or personal details — is strictly prohibited. If multiple accounts are detected, all associated accounts will be closed and any balances forfeited. If you have lost access to your account, contact support to recover it rather than registering again.

For identity verification, 99ef accepts a valid Pakistani CNIC (Computerised National Identity Card) or a current passport. Depending on your account activity, you may also be asked to provide proof of address or evidence of the source of funds. All documents must be submitted through the secure verification portal inside your account — never via WhatsApp or unencrypted email.

99ef does not provide legal advice and does not claim that online gambling is lawful in Pakistan. The Prevention of Gambling Act 1977 governs gambling in Pakistan, and users are solely responsible for verifying whether their use of this service complies with applicable local laws. 99ef does not hold a Pakistani gambling licence and does not imply endorsement by any Pakistani regulatory authority.

Click the 'Forgot Password?' link on the login page and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. If the email doesn't arrive, check your spam or junk folder. For security, reset links expire after a short period. If you continue to have trouble, contact our 24/7 live support team.

Deposits & Withdrawals

Funding your account and getting your money out in PKR

Available deposit methods are displayed inside your account Cashier at the time of each transaction. The platform is designed for Pakistani users and displays balances in PKR. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for contextual familiarity only — 99ef does not imply that any of these providers endorse or support gambling. Always check current availability in the Cashier.

Minimum deposit amounts vary by payment method and are displayed in the Cashier before you confirm a transaction. Limits are shown in PKR. 99ef reserves the right to adjust minimum and maximum deposit thresholds without prior notice. If you are unsure of the current minimum for a specific payment method, check the Cashier or contact the support team.

Withdrawal processing times vary depending on the payment method selected and whether your KYC verification is fully complete. Most withdrawals are processed within 24 to 72 hours of approval, though third-party payment processors may introduce additional delays. Withdrawals cannot be processed until identity verification is complete. Times shown in the Cashier are estimates only and not guarantees.

Common reasons for a withdrawal delay include incomplete KYC verification, an outstanding bonus wagering requirement that has not been met, a security review triggered by unusual account activity, or a pending AML check on higher-value transactions. Log in to your account and check for any outstanding verification requests. If no alerts are visible, contact our support team with your transaction reference number.

In most cases, withdrawals must be made to the same payment method used for the original deposit — this is a standard anti-money laundering practice. Where multiple deposit methods have been used, the platform will apply the most appropriate matching withdrawal route. If you have specific circumstances that make this difficult, contact support before requesting the withdrawal.

Games & How to Play

Sports betting, live casino, cricket markets and how everything works

99ef offers sports betting markets across a wide range of sports. Cricket is a primary focus, with markets available on Pakistan domestic cricket, the PSL/T20 format, ICC T20 and ODI tournaments, and international Test series. Other available sports include international football, UFC and mixed martial arts, and additional markets that vary by season and event schedule. Market availability is subject to change without notice.

In-play betting allows you to place wagers on matches and events that are already in progress. Odds update in real time as the game develops. For a PSL match or an ICC knockout fixture, this means you can bet on outcomes like next wicket, total runs in an over, or match result after the first innings — all while the action is happening. Bets are only confirmed once accepted by the system.

99ef offers a range of casino products including live casino tables hosted by real dealers (baccarat, roulette, blackjack), slot games, virtual sports and table games. Live casino is particularly popular for the real-time social experience it provides. Game availability may vary and is subject to change. All casino products are restricted to registered adult users only — 18+ or the higher minimum required by the jurisdiction.

Bet settlement is based on official results from recognised sports governing bodies where available. For cricket, this typically means official scorecards from the relevant board. Settlement is processed once a result is confirmed. In the event of ambiguity — such as a match being abandoned or a result under official review — settlement may be deferred. Disputes must be submitted within 30 days of the event conclusion.

Yes. The 99ef platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all features — sports betting, live casino, account management and the Cashier — directly through your mobile browser without needing to download a separate application. For the best experience, use an up-to-date browser with a stable internet connection.

Bonuses & Promotions

Understanding welcome offers, wagering requirements and how bonuses work

99ef offers a range of promotional incentives including welcome bonuses for new registrations, reload bonuses, free bets on selected sports markets, and live casino promotions. Specific offers and their availability change over time. All bonuses are subject to individual promotional terms including wagering requirements, expiry dates and maximum bet restrictions. Check the promotions section of your account for currently active offers.

A wagering requirement (sometimes called a playthrough requirement) specifies the total value of bets you must place before bonus-derived funds can be withdrawn as cash. For example, a bonus of PKR 1,000 with a 10x wagering requirement means you must place PKR 10,000 in qualifying bets before withdrawal is available. Different game types contribute different percentages toward the requirement — slot games typically contribute 100%, while live casino games may contribute less.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement associated with that bonus has been completed. If you attempt to withdraw before meeting the requirement, the bonus and associated winnings will be forfeited. Your real money balance, however, is not subject to wagering requirements and can be withdrawn independently of any active bonus.

Yes. Each bonus has its own terms, including a maximum allowed bet per round or per game while the bonus is active, an expiry date by which the wagering requirement must be completed, eligible game types, and a maximum cash-out cap on winnings. Placing bets exceeding the maximum bet limit while a bonus is active may result in forfeiture of the bonus. Always read the full terms of any promotion before claiming it.

Security & Responsible Gambling

Protecting your account and staying in control of your play

99ef uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel on a need-to-know basis. Identity verification documents submitted through KYC are stored securely. We do not sell your personal data to third parties. For full details on how your data is collected, used and protected, read our Privacy Policy.

Deposit limits, loss limits and session time controls are all available in your account settings under the Responsible Gambling section. You can set daily, weekly or monthly caps. Limits take effect immediately when applied. To increase a limit, a cooling-off period applies before the change is processed — this is a deliberate safeguard. Decreasing a limit takes effect without delay.

Self-exclusion is available directly from your account settings under the Responsible Gambling section. You can choose a defined exclusion period or request a permanent exclusion. Once activated, your account is closed, deposits are rejected and you will not receive promotional communications for the duration of the exclusion. Self-exclusion cannot be reversed before the chosen period ends. If you need help activating this immediately, contact the 24/7 live support team.

If you feel that gambling is causing financial, emotional or relationship harm, take action now. Use the self-exclusion tool in your account settings or contact our 24/7 support team to have it activated immediately. You may also seek support from organisations such as Gamblers Anonymous, GamCare or BeGambleAware, all of which offer free, confidential guidance in English. Do not wait until the situation worsens.

The fastest way to reach 99ef support is through the live chat available in your account dashboard, which operates 24 hours a day, 7 days a week. You can also send an email to [email protected] — please note this is a plain text address and not a clickable link. Support agents can assist in English and Urdu. For account security, never share your password with any support agent.
Didn't Find Your Answer?

Our full Terms & Conditions and Privacy Policy contain detailed information on account rules, data handling and user rights. For anything not covered here, our live support team is available 24/7 via the account dashboard.

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Everything You Need to Get Started

Now that your questions are answered, explore 99ef — cricket betting on Pakistan vs everyone, PSL match odds, ICC tournaments, live casino in PKR and much more. Play smart, play responsibly, and enjoy the action.

Visit Homepage Responsible Gambling Terms & Conditions

🔞 18+ Only — or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws in Pakistan may restrict gambling. Users are responsible for verifying lawful use in their location. This site does not claim to hold a Pakistani gambling licence.